You can listen to this audiobook in formats: MPEG4, MP3, Apple Lossless, ATRAC, WAV, WMA, FLAC (compression TAR.7Z, ZIP, DEB, RAR, TAR.BZ, BZ2)
Total pages original book: 147
Includes a PDF summary of 12 pages
Duration of the summary (audio): 8M1S (2.4 MB)
Description or summary of the audiobook: New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
Other categories, genre or collection: Development Economics, Customer Services
Download servers: Google Drive, BitShare, Hotfile, Gett, KickAssTorents, DivShare, FreakShare, Uploaded, MEGA. Compressed in TAR.7Z, ZIP, DEB, RAR, TAR.BZ, BZ2