Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz way [Audiobook] download free by Joseph A. Michelli
- Listen audiobook: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz way
- Author: Joseph A. Michelli
- Release date: 2015/3/18
- Publisher: BRILLIANCE AUDIO
- Language: English
- Genre or Collection: Audiobooks
- ISBN: 9781480595767
- Rating: 8.94 of 10
- Votes: 371
- Review by: Raelyn Scales
- Review rating: 8.36 of 10
- Review Date: 2018/10/10
- Duration: 1H51M41S in 256 kbps (29.4 MB)
- Date of creation of the audiobook: 2018-07-11
- You can listen to this audiobook in formats: MPEG4, MP3, Apple Lossless, ATRAC, WAV, WMA, FLAC (compression TAR.7Z, ZIP, DEB, RAR, TAR.BZ, BZ2)
- Total pages original book: 147
- Includes a PDF summary of 12 pages
- Duration of the summary (audio): 8M1S (2.4 MB)
- Description or summary of the audiobook: New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
- Other categories, genre or collection: Development Economics, Customer Services
- Download servers: Google Drive, BitShare, Hotfile, Gett, KickAssTorents, DivShare, FreakShare, Uploaded, MEGA. Compressed in TAR.7Z, ZIP, DEB, RAR, TAR.BZ, BZ2
- Format: Cd-Audio
- Approximate value: 9.99 USD
- Dimensions: 133x171x6mm
- Weight: 68g
- Printed by: Not Available
- Published in: Not Available
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