Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz way [Audiobook] download free by Joseph A. Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz way Audiobook download free by Joseph A. Michelli
  • Listen audiobook: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz way
  • Author: Joseph A. Michelli
  • Release date: 2015/3/18
  • Publisher: BRILLIANCE AUDIO
  • Language: English
  • Genre or Collection: Audiobooks
  • ISBN: 9781480595767
  • Rating: 8.94 of 10
  • Votes: 371
  • Review by: Raelyn Scales
  • Review rating: 8.36 of 10
  • Review Date: 2018/10/10
  • Duration: 1H51M41S in 256 kbps (29.4 MB)
  • Date of creation of the audiobook: 2018-07-11
  • You can listen to this audiobook in formats: MPEG4, MP3, Apple Lossless, ATRAC, WAV, WMA, FLAC (compression TAR.7Z, ZIP, DEB, RAR, TAR.BZ, BZ2)
  • Total pages original book: 147
  • Includes a PDF summary of 12 pages
  • Duration of the summary (audio): 8M1S (2.4 MB)
  • Description or summary of the audiobook: New York Times bestselling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives readers an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
  • Other categories, genre or collection: Development Economics, Customer Services
  • Download servers: Google Drive, BitShare, Hotfile, Gett, KickAssTorents, DivShare, FreakShare, Uploaded, MEGA. Compressed in TAR.7Z, ZIP, DEB, RAR, TAR.BZ, BZ2
  • Format: Cd-Audio
  • Approximate value: 9.99 USD
  • Dimensions: 133x171x6mm
  • Weight: 68g
  • Printed by: Not Available
  • Published in: Not Available

Download audiobook in:



Option 1

Option 2

Option 3

Option 4

Option 5

Vote:

More audiobooks of the genre or collection Audiobooks

More audiobooks in language English

More audiobooks of 2015